Frequently Asked Questions

Q How fast can you deliver to California locations?
At Austin Caskets has several delivery options available. Qualifying orders are eligible for same day service. We also offer expedited next day shipping service and longer range options. We offer the fastest casket delivery service available in Texas because we are located here. For complete information, please visit our Shipping Page.

Q What are your service guarantees?
A We promise all of our customers the following:

  • Low casket prices and outstanding value.
  • Fast delivery and on-time arrival.
  • Dedicated service support to ensure everything runs smoothly.

Q How does Austin Caskets ship orders?
A Depending on location, shipping could be via air or ground service (freight or courier). For your convenience, we can coordinate all shipping details with the funeral home. Packaging includes heavy-duty cardboard and styrofoam inserts.

Q Do low casket prices mean diminished quality?
A No. We have special deals in place with a number of outstanding casket and funeral product manufacturers that provide us with discounted prices. Additionally, by focusing only on providing service to Texas we are able to reduce our storage and shipping expenses. We pass these savings on to you, without any sacrifice in quality.

Q Can I arrange pickup from your storage location?
A Yes. Please contact us directly for special pickup requests.

Q What types of payment do you accept?
We accept several types of payment, including all major credit cards, debit cards, bank wire, personal checks, money orders, or online payment via PayPal. Please visit our Payment Information Page for additional information.

After ordering, what if I change my mind?
A You can review your order and make changes at any point prior to shipping confirmation. Subsequent to that, cancellations require a 30% restocking fee in addition to shipping costs.

Q Why is a GPL so important?
A  A ‘General Price List’ tells you exactly what a funeral home is charging you for services and products. A funeral home must provide you with a GPL, per the Funeral Rule. You can compare prices, eliminate services you do not want, and control your costs.

Q How big is a typical casket?
A The exterior measurements of the most common size for a casket are about 24? deep, 27-1/2? to 30-1/2? wide, and 81? in length. We also offer smaller and over-sized caskets for sale.

Q How do I get in touch with a Austin Caskets customer service agent?
A We are on duty and available to help 24-hours a day. For assistance, please email us directly, or call [512-772-4007] and we will have someone available to help you as soon as possible.

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