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Customer Service

Austin Caskets, your leading supplier of funeral services and caskets for sale, was founded with three simple ideals in mind:

  1. Provide outstanding professional service to all of our customers.
  2. Notify funeral consumers of their guaranteed rights.
  3. Treat all of our customers with compassion and dignity, to help them through a difficult time.

Outstanding professional service
We know what you need from a funeral services and casket sales provider and we are happy to ensure your experience is the very best it can be. Our service specialists are trained to help determine what you need, assist you in selecting the products & services that match your requirements, and follow through to guarantee everything is delivered on time and as ordered. Austin Caskets has been helping customers get the best value for almost two decades.

Your guaranteed rights as a funeral consumer
Auskin Caskets was founded soon after passage of the United States Federal Trade Commission’s ‘Funeral Rule‘.  This set of guidelines safeguards consumers and ensures fair trade practices within the funeral industry. We are dedicated to making our customers aware of their rights and our own policies actually exceed the mandates set forth in the Funeral Rule.

To learn more about your rights as a funeral services & products consumer, take a moment to review the Funeral Rule; you may also email us with any additional questions and one of our service specialists will be happy to assist you.

Dignified customer care
Most of our customers come to us following the death of a loved one, an extremely difficult time under any circumstances. Our service specialists are here to help you successfully manage the logistics of your funeral needs. This includes being kind, courteous, and attentive to your unique needs during this trying time. Auskin Caskets is here to help you solve problems and remove some of the burdens you face after the passing of a loved one.

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