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Return Policy

If you place your order no later than 10 a.m Central Standard Time, Same Day Delivery is available if you are within 120 miles from Austin, Tx.  (Please call for details) We provide Free Next Day Shipping to the rest of Texas. All deliveries are guaranteed and we also offer optional COD so you have a chance to inspect the casket upon arrival before payment.

The last thing you need is to be bothered trying to manage shipping, logistics, and delivery details. Austin Caskets is here to help you. Guaranteed delivery is the most important service we provide to our clients, but it does not end there. If you have any other questions or need additional help, our customer service department  and we will work to provide the comforting, respectful assistance you need.  If we do no answer immediately, please leave us a message and we will promptly respond back.

All sales are final. Orders that are canceled following shipment or while in transit are subject to a 30% restocking fee plus all shipping costs. In the event that any item is late , damaged or if there is a problem with the order the item must not be used in order to qualify for a refund off of the sale. In the event that this happens we will pickup the item and issue a full refund as part of our product guarantee.

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